IN STOCK “READY TO SHIP” PRODUCTS
Processing time
We understand how important is for you to get your items on time. At Vaja Cases, we make every effort to process your order quickly. As long as the order has not been processed by our warehouse team (2-hours after the purchase), we are able to cancel your order.
Orders received any day will be processed two hours after the purchase.
Orders placed during weekends, and holidays will be processed the next available business day
Tracking info
Delivery time and carriers
Taxes
We are entitled to charge sales tax to orders placed from the following states: Florida, Virginia, Ohio, North Carolina, and Illinois.
Returns & Replacements
You can always return your in-stock products up to 30 days after the purchase date
You may request an RMA in our returns section on our website.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
All returned items must have a corresponding RMA (Return Merchandise Authorization) issued by us to warrant a return.
The customer is responsible for return expenses and shipping fees are non-refundable
Products with confection flaws or product misfunctioning under normal use will apply for replacement or full refund.
Product damage as a result of abuse, misuse, improper repairs/maintenance, installation, or alteration/modification will be VOID of our return policy and warranty.
For Returns please ship your items to the following address along with your RMA #
Vaja Returns USA
13830 SW 127th CT
Miami, FL 33186
For further assistance, please contact support@vajacases.com, we´ll be happy to assist you!
CUSTOM “BUILD YOUR OWN” PRODUCTS
Processing time
Processing time
Custom products are processed after it completes a 24-hour stand by period, to allow last-minute customer changes.
Custom orders have a 30-day handcrafting process plus the delivery timeframe.
Orders placed during weekends and holidays will be processed the next available business day.
Tracking info
Delivery time and carriers
Taxes and Customs
Returns, Replacements or Cancellations
Cancellations for full refunds or modifications to customized online orders are only possible within those first 24 hrs. After this time frame, any cancellation or modification request will carry a cancellation fee:
From day 1-15 after the purchase date 10% of the product price. From day 15-21, 20% of the product price and after day 21 or already delivered product, 30% of the product price.
Products with confection flaws or product misfunctioning under normal use will apply for replacement or full refund.
Product damage as a result of abuse, misuse, improper repairs/maintenance, installation, or alteration/modification will be VOID of our return policy and warranty.
For Returns please ship your items to the following address along with your RMA #
Vaja Returns USA
13830 SW 127th CT
Miami, FL 33186
For further assistance, please contact support@vajacases.com, we´ll be happy to assist you!