Shipping Policies

IN STOCK “READY TO SHIP” PRODUCTS

Processing time

We understand how important is for you to get your items on time. At Vaja Cases, we make every effort to process your order quickly. As long as the order has not been processed by our warehouse team (2-hours after the purchase), we are able to cancel your order.

Orders received any day will be processed two hours after the purchase.

Orders placed during weekends, and holidays will be processed the next available business day

Tracking info

Once your shipment has been completed, you will receive an email with the carrier and tracking information.

Delivery time and carriers

Stock orders are shipped from “New Lenox, Chicago”
We offer USPS First-Class Mail Parcel service which takes 2 to 5 business days to any continental US address.

Taxes

We are entitled to charge sales tax to orders placed from the following states: Florida, Virginia, Ohio, North Carolina, and Illinois.

Returns & Replacements

You can always return your in-stock products up to 30 days after the purchase date

You may request an RMA in our returns section on our website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

All returned items must have a corresponding RMA (Return Merchandise Authorization) issued by us to warrant a return.

The customer is responsible for return expenses and shipping fees are non-refundable

Products with confection flaws or product misfunctioning under normal use will apply for replacement or full refund.

Product damage as a result of abuse, misuse, improper repairs/maintenance, installation, or alteration/modification will be VOID of our return policy and warranty.

For Returns please ship your items to the following address along with your RMA #

Vaja Returns USA

13830 SW 127th CT

Miami, FL 33186

For further assistance, please contact support@vajacases.com, we´ll be happy to assist you!

CUSTOM “BUILD YOUR OWN” PRODUCTS

Processing time

Processing time

Custom products are processed after it completes a 24-hour stand by period, to allow last-minute customer changes.

Custom orders have a 30-day handcrafting process plus the delivery timeframe.

Orders placed during weekends and holidays will be processed the next available business day.

Tracking info

Once your shipment has been completed, you will receive an email with the carrier and tracking information.

Delivery time and carriers

Custom orders are shipped using DHL or FedEx couriers.
The delivery timeframe to continental USA is between 2 & 3 business days.

Taxes and Customs

Custom orders are shipped from Argentina.
US Orders up to $800 are free of import duties.
The recipient is responsible for payment of any duties or taxes including any fees incurred.
Failure to pay customs/duties may result in your package being destroyed by customs, under this circumstances we will not be able to process a refund.
Please be ready to pay your import fees directly to the carrier (FedEx, DHL, or any other courier) at the time of delivery to avoid delays.

Returns, Replacements or Cancellations

Cancellations for full refunds or modifications to customized online orders are only possible within those first 24 hrs. After this time frame, any cancellation or modification request will carry a cancellation fee:

From day 1-15 after the purchase date 10% of the product price. From day 15-21, 20% of the product price and after day 21 or already delivered product, 30% of the product price.