Privacy and Policies

Vaja Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

By using the Services, you consent to the collection, use, retention, and disclosure of your Personal Data for processing as described in, and subject to the limitations set out in, this Privacy Statement.

Note to Residents of the European Union: In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for our European users, this Privacy Statement outlines the legal basis on which we process your Personal Data and provides other information required by the GDPR.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

We don´t retain your payment information. This information is only in your bank system and is encrypted during all the process. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

Any parts of payment information, in any of the stages, is shared with third parties. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

Personal Data is any information that would identify a person directly, or indirectly in combination with data from other sources. For example, a full name, home or work address, phone number, national identification number (SSN, SIN, etc.), email address, banking details, IP address, biometric data, usage data, or any information that may individually identify a person.

Vaja may collect Personal Data including without limitation your name, shipping and billing addresses, phone number, email address, payment information, IP address, and device identifiers and/or geolocation information, in the course of its Services, and may use or disclose that Personal Data as described with this Privacy Statement.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns, including retargeting).

We also profile our database but use the pseudonymization process to send you advertising about our products.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular, to analyze or predict aspects concerning that natural person's performance at work, health, personal preferences, interests, reliability, behavior, location or movements.

Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Any time you ask, your data will be deleted, but the records will be anonymized.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

[Re: Privacy Compliance Officer]
13830 SW 127th CT, Miami, FL 33186

Warranty Policy

At Vaja, we do our best to make goods that you can use daily, and that you can also enjoy for a long time. We totally understand that your leather good will be riding with you almost 24/7, jumping from your hands to your pocket or bag, again back to your hands and so on and so forth. And it is because we know that our products have to put up with these daily hazards that we only use the best of the best materials available! We encourage you to take special care of your extraordinary Vaja goods, to treasure them as you do with your best pair of shoes. As you know using the same pair of shoes everyday will wear them down faster, so do show them some love, remember that they may need a small repair or clean now and then.

On the other hand, we are also part human being (Yeap! Bet you didn’t see that coming!), thus we are not entirely perfect. If you are one of those unfortunate ones who received a faulty product with an unintended manufacturing defect, or even if something breaks within an immediate 6 month period after your purchase, please contact us immediately via, so we can determine what happened and get back to you with a suitable solution.

Warranty repairs

We offer warranty repairs on almost all our products. But again, if you are one of the unfortunate who need a small repair in your Vaja goods within the 6 month warranty period, please email us at

Please bear in mind that repairs are carried out at our main factory in Argentina, which means that once we receive the product back from you, it will take something between 2-4 weeks to repair it depending on the issue. Sometimes, it all comes down to a simple stitching repair which can be done at your local leather repair store.

From time to time, we may regret to get back to you explaining that due to the vast color and leather selection offered under our customizable goods section, we might not have the exact same leather/color available to make the repair, and that we may need to use a slightly different color.

Repairs Outside Warranty

If something breaks outside the 6 month warranty period, don’t panic! We also offer repair services. If you think the repair needs our specialists, please contact us at with pictures of the problem and we will send you a quote for the estimated repair and shipping cost. Keep in mind that once we receive the product back, it will take around 4-6 weeks to fully repair it, and that in case the product is over 6 months old, we may have to use a different color/leather/thread/material which may not match your original product 100%. We know that it might be pretty hard to survive without your beloved leather good for a few weeks; sometimes all it needs is just a small simple stitching repair which can be done quickly and easily at a local leather repair shop. If you are wavering about what to do, send us a picture and we will gladly let you know how it can be repaired locally or explain you how to send it on a recreation trip to Buenos Aires.

Returns Policy

We kindly inform you that our esteemed customers may return any in-stock items within 30 days of the original purchase date. To initiate a return, please request an RMA (Return Merchandise Authorization) through the designated returns section on our website. To qualify for a return, the item must remain unused, in the same condition as it was received, and housed within its original packaging. Please note that all returns must be accompanied by an RMA issued by our company, as this authorization is a prerequisite for processing any returns. Kindly be advised that the customer shall bear the responsibility for return expenses, and any shipping fees incurred shall be non-refundable. In the event that a product exhibits manufacturing defects or malfunctions during normal usage, the item will be eligible for a replacement or a full refund. Please note that our return policy and warranty will be deemed void if the product has sustained damage due to abuse, misuse, improper repairs/maintenance, installation, or unauthorized alterations/modifications. To return an item, please ship it to the address provided below, ensuring that your RMA number is clearly indicated:

13818 SW 152nd St. PMB 156
Miami, FL 33177

We appreciate your understanding and adherence to our Returns & Replacements Policy.

Custom Fees

Bespoke orders are handcrafted uniquely for you using specific leathers and colors. As such we can’t accept returns for a custom order unless there’s a design flaw. Bespoke orders are crafted uniquely for you, meaning they're tailored to your specific preferences and specifications. As such, we can't accept returns unless there's a manufacturing defect.

When it comes to color representation, our team strives to ensure that the images and information on our website accurately depict our products. However, it's important to recognize that the way color images are displayed can vary depending on the device and screen type you're using. While we make every effort to provide an accurate representation, we cannot guarantee that the color you see on your device will perfectly match the true color of the products.

We want you to love your Bespoke case, and we're here to ensure that it meets your expectations every step of the way. If you have any questions or concerns about your order, don't hesitate to reach out to our customer support team at  We're always happy to assist you! Vaja customizes products within 24 hours of online order placement. Hence, cancellations for full refunds or modifications to customized online orders are only feasible within this initial 24-hour window. Once production begins after this period, the item is the sole property of the customer who placed the order, regardless of whether it has been shipped yet.


first 24hs: free of charge.
1 to 15 days after purchase: 10% of the product price.
15 days onwards after purchase: 20% of the product price.

Only extraordinary circumstances may contemplate a custom case return and card refund, such as material or confection flaws or product misfunctioning under normal use. In all situations customer may be required a picture to be analyzed by Vaja Product Department, who will be in charge of approving and processing the corresponding RMA.

Gift cards
To complete your return, we require receipt or proof of purchase. Please do not send your purchase back to the address from where it was sent. There are certain situations where only partial refunds are granted (if applicable) Products with obvious signs of use, any item that is not in its original condition, which is damaged or missing parts for reasons other than our error, any item that is returned after 30 days of its delivery.

Refunds (if applicable)

Once your return was received and inspected, we will send you an email to notify you that your item is in good hands. We will also send you our approval or rejection of the refund application. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again first and then contact your credit card company. It may take a while before the refund is officially posted. Next step, get in touch with your bank. There is often some processing time before a refund is posted. If you went through these steps and you have not received your refund yet, please contact us at

Sale items (if applicable)

Unfortunately sale items cannot be refunded nor returned; only regular priced items are refundable.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again first and then contact your credit card company. It may take a while before the refund is officially posted. Next step, get in touch with your bank. There is often some processing time before a refund is posted. If you went through these steps and you have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at, we will issue RMA # and send you the instructions to ship it to our Returns Warehouse at 13818 SW 152nd St. PMB 156


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to him to give it to you later, we will refund the gift-giver and he or she will find out about your return.


Returns should be mailed to:

13830 SW 127th CT, Miami, FL 33186In the case of a refund, shipping fees will be deducted from the refund sum directly. Shipping fees are not refundable and shall be borne by the purchaser. The time it takes for an exchanged item to reach your address will depend on where you live. Unfortunately, we cannot guarantee that you will receive the returned item but we encourage you to consider a track package shipping service or to pay for shipping insurance if the value of the item exceeds $75.

SMS marketing policy

You may select to receive text messages from Vaja Cases. When you sign up to receive text messages, we will send you information about promotional offers, recently launched items, discount codes and more. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.

If you agree to receive marketing text messages from Vaja Cases, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. This service is optional and is not a condition for purchasing at Vaja Cases. Please note that you can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us.

In addition to any fee of which you are notified, your mobile provider’s standard message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive the Text Messages.

Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

If you change or deactivate the phone number you provided, you have an affirmative obligation to update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing Text Messages unless you also unsubscribe via the above procedures.