Upon request and at will, Vaja may either refund or credit to the applicable invoice only the transportation charges if delivery of a shipment is made after the applicable delivery commitment time.

The shipping Money-Back Guarantee is subject to the following limitations:

A - Where Customs or other regulatory agency clearances or verifications, at the origin or destination point, are delayed due to omissions in the shipper´s documentation, Vaja´s delivery commitment time is modified by adding one business day for each day (or portion thereof) that such clearances are delayed.

B - Any transit time published at Vaja's website , or elsewhere or quoted by Vaja's Customer Service, is only an estimate and is not a stated delivery commitment time.

C - A service failure will not be deemed to have occurred if within 30 calendar days after the shipper notifies Vaja, Vaja can provide the shipper with (1) proof of timely delivery, consisting of the date and time of delivery and name of the person who signed for the shipment; or (2) service exception information reflecting that the failure to timely deliver resulted from circumstances described in "Liabilities not Assumed" (detailed at the end of this policy). Vaja is not obligated to respond if the customer´s request is not received within the time limits stated above.

D - A refund or credit will not be given for shipments delayed due to incorrect address or to the unavailability or refusal of a person to accept delivery or sign for the package or due to any of the causes described in "Liabilities not Assumed" (detailed at the end of this program).

E - The shipping Money-Back Guarantee does not apply to undeliverable or returned shipments.

F - The shipping Money-Back Guarantee does not apply to delays in delivery caused by adherence to courier´s policies regarding the payment of duties and taxes prior to Customs clearance or at delivery.

Liabilities Not Assumed: In any event, Vaja won´t be liable for any damage, loss or delay caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including Customs and health officials) with actual or apparent authority.